Friday & Saturday 10am-8pm
Greensboro, NC 27407
- Office: 336-907-8303
- Hours (ET) : Monday, Friday & Saturday: 10am – 6pm | Sunday: 11am – 6pm
- Please Contact Us to request a receipt, and we will email one to you.
- If you are picking up your purchase in store you can stop by our office, where we will check your ID and print a new receipt for you before you head to the pick-up dock.
Delivery & Pickups
- Yes, you always have the option to pick up your order at our store. Please review our Customer Service hours.
- On the day of your pick up, please come into the store with your ID and we will direct you to our loading area on the side of our building. Please plan to bring a vehicle with adequate storage, and any furniture blankets, wrapping material, and tie down straps if necessary.
- Remember, once you leave with your merchandise, damage during transport is your own responsibility.
- Hot Buys does not pick up and dispose of your old furniture. However, if you purchase a mattress set and have it delivered, our delivery team will haul away your old set free of charge, provided that your old set is not ripped, stained, or torn.
- For all other disposal needs, please contact your trash hauler or a charity in your area. We suggest donating to Habitat for Humanity.
Payment & Financing
- Debit and credit cards, including Visa, MasterCard, Discover, and American Express.
- Cash, personal check, and in-store financing options are available.
- Some manufacturers have really good hiding spots for these items. Here are a few spots you can check:
- Any consoles, compartments, or storage pockets.
- Between and underneath the back and seat cushions.
- Underneath the item for zippered compartments.
- If it’s power reclining, double check that all the cords are connected and plugged into an outlet. If it’s not power reclining, double check that there’s not a strap underneath the item that is keeping it from reclining. If there is a strap, cut it off with scissors.
- If your reclining seating still isn’t working, please Contact Us so we can help you understand your options.
Mattress Returns & Warranties
- If you think your mattress or foundation still qualifies based on the description above, email firstname.lastname@example.org with the name and phone number used at purchase, and your order/account number if you have it. We will need several photos to review prior to authorizing a replacement.
- Submit an image of the full mattress without bedding or bedding accessories (sheets, pillows, mattress protectors, etc.). Item should appear free of strains, neglect and/or abuse.
- An up-close image of the law tag attached to the item showing the item number that was purchased from Hot Buys Furniture & Mattress Outlet.
- If the mattress is sinking, an image with a broom handle or similar object placed across the mattress to show how deep the body impressions.
- If you are approved for a mattress re-selection due to a manufacturer defect, you can use the full amount of the funds you originally paid to use toward the purchase of your new mattress. If you choose a more expensive mattress, you pay the difference. Choose a less expensive mattress, and we will refund the difference. Please note, transportation and delivery fees are not included in your mattress warranty.