Open 7 Days a Week | 1314 Bridford Parkway, Greensboro, NC 27407

FAQs

What Are Your Showroom Hours?
Monday – Thursday 10am-7pm
Friday & Saturday 10am-8pm
Sunday 11am-6pm
Where Are You Located?
1314 Bridford Parkway
Greensboro, NC 27407
What Is Your Return Policy?
Please check our Return Policy page.
If I Need To Change or Cancel My Order, Whom Do I Contact?

Please contact our Customer Service, by phone, or by email.   
 
  • info@hotbuysfurnitureoutlet.com 
  • Office: 336-907-8303 
  • Hours (ET) : Monday, Friday & Saturday10am – 6pm Sunday: 11am – 6pm

I've Lost My Receipt, But I Need to Pick Up My Merchandise. What Can I Do?

  • Please Contact Us to request a receipt, and we will email one to you.
  • If you are picking up your purchase in store you can stop by our office, where we will check your ID and print a new receipt for you before you head to the pick-up dock.

I Have a Question About An Item That You Sell. Where Can I Get More Information?

We can provide many product details like color, finish, sizes available, and types of construction. Our trained staff would like the opportunity to help answer your questions. You can Contact Us with your questions. 

Do You Offer Any Special Discounts Like Military, Senior, or Bulk Purchase Discounts?

No.  All of our products are already marked down to the lowest possible prices, so we offer no additional discounts. Every customer gets our best price every day. 

Do You Take Orders Over The Phone?

For your protection from fraud, we do not take orders over the phone. 

Delivery & Pickups

Where Do You Deliver? How Much Does It Cost?

We deliver in the Triad Area (Greensboro, Winston-Salem, and High Point), and surrounding areas. Check to see our delivery areas and pricing.

Can I Come To The Store And Pick Up My Order?

  • Yes, you always have the option to pick up your order at our store. Please review our Customer Service hours.
  • On the day of your pick up, please come into the store with your ID and we will direct you to our loading area on the side of our building. Please plan to bring a vehicle with adequate storage, and any furniture blankets, wrapping material, and tie down straps if necessary.
  • Remember, once you leave with your merchandise, damage during transport is your own responsibility.

When I Purchase Something, Can I Take It Home With Me That Day?

If the items you purchase are available in the store, you can pick up the same day. Sometimes, the product you purchase will be coming from our warehouse in High Point and will typically by available at the store for pick up the day after you make your purchase.

What Items Will The Delivery Team Assemble Upon Delivery?

Please see our Delivery Page for a detailed list of what our delivery team will and will not assemble. 

Why Can't I Choose My Own Time Window For Delivery?

Delivery time windows are given based on the number of deliveries and the location of each delivery for the day. We will do our best to accommodate your schedule whenever possible.

What Happens If The Delivery Team Arrives, And I'm Not There?

If you miss your delivery and would like your items delivered at another time, you will be responsible for a $50 re-delivery fee.  

Will Hot Buys Furniture & Mattress Outlet Haul Away My Old Furniture?

  • Hot Buys does not pick up and dispose of your old furniture. However, if you purchase a mattress set and have it delivered, our delivery team will haul away your old set free of charge, provided that your old set is not ripped, stained, or torn.
  • For all other disposal needs, please contact your trash hauler or a charity in your area. We suggest donating to Habitat for Humanity.

Didn’t find what you were looking for in the FAQs section? Check out our Delivery Policy Page or Delivery Rates for more information.

Payment & Financing

What Forms of Payment Do You Accept?

  • Debit and credit cards, including Visa, MasterCard, Discover, and American Express.
  • Cash, personal check, and in-store financing options are available.  

Do You Have Any No-Credit Needed Options for Purchasing?

Yes. SNAP is a no-credit needed lease-to-own partner. By texting 27430 to 48078, you can be approved for up to $3,000 in just seconds!

What Do I Need to Bring With Me to Apply for Financing In-Store?

If you are applying for TD Complete, you will need two forms of identification. One original ID must have a photo, and the secondary ID can be a credit card or other miscellaneous identification items and they must be signed. If you are applying for SNAP, you will need to bring your bank account routing and account number for your checking account with you.

Do You Offer Layaway?

We do not offer layaway. You must pay for items in full at the time of your order, either with one of our financing options or another method of payment. 

Product Troubleshooting

I Just Got My Furniture Home, and It Is Missing Hardware and/or Instructions. What Do I Do?

First, check the trash, between sofa cushions, and under chairs. Were they thrown away or are they hiding in the furniture? If you still can’t find them, please Contact Us, and describe what you’re missing. We can either order replacement hardware/instructions from the manufacturer or come up with another solution to resolve your need.

I Just Got My Furniture Home, and It Doesn't Fit. What Should I Do?

Measuring your space and your furniture before you buy is very important. To avoid problems, we can provide the furniture product dimensions. You will need to check the sizes of doorways, hallways, and turn areas within your home. If you get your furniture home and it doesn’t fit, please Contact Us so we can help you understand your options.

I Can't Find The Legs/Power Pack to My Sofa/Chair/Sectional. Where are They?

  • Some manufacturers have really good hiding spots for these items. Here are a few spots you can check:
    • Any consoles, compartments, or storage pockets.
    • Between and underneath the back and seat cushions.
    • Underneath the item for zippered compartments. 
  •  If you’ve searched everywhere, please Contact Us and describe what you’re missing. We can either order a replacement from the manufacturer or come up with another solution to resolve your need.

My New Reclining Furniture Won't Recline. What Should I Do?

  • If it’s power reclining, double check that all the cords are connected and plugged into an outlet. If it’s not power reclining, double check that there’s not a strap underneath the item that is keeping it from reclining. If there is a strap, cut it off with scissors.
  • If your reclining seating still isn’t working, please Contact Us so we can help you understand your options.

I Just Built The Chairs for my Dining Set, and They Are Wobbly. What Should I Do?

When building your chairs, here’s a little trick that might help. Hand-tighten the screws so they’re still somewhat loose, but make sure the chair is still sturdy enough to sit on. If the chair is already built, loosen the screws a bit. Sit on the chair on an even floor, then tighten the screws as needed.

The Item I Picked Up Was Damaged When I Got Home. Will Hot Buys Deliver & Exchange the Item Free of Charge?

First, what we can do depends on the status of your pick-up. Was the item still packed in the factory carton? If it was hidden damage in the original factory carton, please bring the item back to our store and we will arrange for a repair, exchange, or refund. If the picked up item was not in the original factory carton, you would have been asked to inspect the item for any damages and sign a disclaimer that the item was in satisfactory condition before leaving our store. We cannot be held  responsible for damages caused to items during your personal handling and transportation after it leaves our store.

Didn’t find what you were looking for in this FAQs section? Contact Us to let us know about the problem.

Mattress Returns & Warranties

Does My Mattress/Foundation Qualify for an Exchange or Replacement Under Warranty?

To qualify for coverage under warranty, your mattress must be free of rips, stains, or tears, and it must have the law tag attached. Common defects covered include, but aren’t limited to, sinking greater than 1.5″, significant buckling on the side(s), unusual bumps in the mattress, loud squeaking from foundation, or board breakage on foundation with outside fabric still intact.

How Do I Submit a Mattress Warranty Claim with Hot Buys?

  • If you think your mattress or foundation still qualifies based on the description above, email debbie@hotbuysfurnitureoutlet.com with the name and phone number used at purchase, and your order/account number if you have it. We will need several photos to review prior to authorizing a replacement.
  • Submit an image of the full mattress without bedding or bedding accessories (sheets, pillows, mattress protectors, etc.). Item should appear free of strains, neglect and/or abuse.
  • An up-close image of the law tag attached to the item showing the item number that was purchased from Hot Buys Furniture & Mattress Outlet.
  • If the mattress is sinking, an image with a broom handle or similar object placed across the mattress to show how deep the body impressions.
  • If you are approved for a mattress re-selection due to a manufacturer defect, you can use the full amount of the funds you originally paid to use toward the purchase of your new mattress. If you choose a more expensive mattress, you pay the difference. Choose a less expensive mattress, and we will refund the difference. Please note, transportation and delivery fees are not included in your mattress warranty.